From the Book - First Edition.
Pt. 1. Change your mental defaults
Four seconds : Pause, breathe, course correct
Why the pinto blew up : Rethink goal setting
Byron's real problem : Commit to following through
My first TEDx talk : Ditch the urge to be perfect
It finally felt like mine : Trust yourself first
Nothing helped my tennis elbow : Stand back and do nothing
Everything is amazing and no one is happy : Accept reality. Change expectations.
The value of drinking tea : Make time for rituals
Before slipping the kayak into the water : Prepare every day
A lesson from my wireless router : Reset yourself
This is what it feels like to... : Stop performing. Start experiencing.
"I have no time to think" : Invest in unfocused focus
Why I returned my iPad : Embrace boredom
Dorit's first-grade classroom : Ignore the inner critic
Carlos's double whammy : Reclaim your sweet spot
House rock rapid : Imagine the worst
Turn the boat toward the wind : Be prepared with a process, not a solution
Pt. 2. Strengthen your relationships
A lesson from my mother-in-law : Prioritize relationships
The hardest part is after the speech : Show people who you truly are
He broke up with her in a text : Don't let the package distract you from the message
I want to be like you when I'm seventy-seven : Choose to be inspired by people
A lesson from my mother : Refuse to write someone off
The inescapable parking ticket : Walk away from an argument
Don't blame the dog : Take the blame instead
Hardware stores don't sell milk : Learn other people's rules of engagement
Sophia's first powder day : Meet people where they are
It was a long shot : Become a great receiver
A false start gets you disqualified : Empathize first. Help them feel better later.
It's not about the shampoo : Listen for the unspoken
My best birthday ever : Give the gift of appreciation
Getting a free upgrade to first class : Appeal to people's generosity
Why Tim didn't get the promotion : Don't skip your thank-yous
No : Establish boundaries with others
Towing our neighbor's son's car : Ask questions. Don't attack back.
Pt. 3. Optimize your work habits
Hair salon leadership : Keep your cool
George Washington vs. Super Bowl I : See individuals individually
Complaining with complainers : Neutralize negativity
The training wheels had to come off : Let people fail - or almost fail
Are you ready to be a leader? : Support others' success
Who deserves credit for a great movie? : Share the glory
The chef who didn't get it : Take responsibility for your colleagues' work
I've got too much to do... : Offer to do other people's work
The day the distribution centers were full : Focus on outcome, not process
Don't bet on winning the lottery : Zero in on what matters to the organization
Ron drones on and on : Be helpful instead of nice
"Actually, there is something..." : Accept the gift of criticism
Crying about a gift : Create a safe space for yourself and others
I don't miss a thing : Stop checking e-mail
The no-PowerPoint rule : Embrace the informal meeting
The pea haters who ate like pea lovers : Tell stories to get others to change
How Jori lost eighty pounds : Forget willpower, restructure your environment.
