Business: the ultimate resource

Contributors Introduction / Daniel Goleman User's guide Best Practice Management in the 21st century / Tom Brown People And Culture Action learning / George Boulden Making recognition and rewards a "whole-person" experience / R Brayton Bowen Downsizing with dignity / Alan Downs Managing stress / Cary L Cooper and Susan Cartwright Fringe benefits / John G Fisher Making performance appraisals a win-win experience / Patrick Forsyth Improving company performance with an older work force / Beverly Goldberg Viewpoints: Fons Trompenaars Boosting business success through diversity / Debbe Kennedy Making the workplace flex, not break / Ken Murrell Finding and keeping top talent / Philip Sadler Managing today's angry workforce / Florence M Stone Creating fun in the workplace / Leslie A Yerkes Generation veneration / Ron Zemke Viewpoint: Christopher Locke SQ: Investing in spiritual capital / Danah Zohar Viewpoint: Christopher Bartlett Tackling sexual harassment in the workplace / Anne Covey and Michael S Morris Managing intellectual capital / Leif Edvinsson Making cultures behave / Robert Heller China's five surprises / Edward Tse Culture clashes / Tim Hindle Whoever tells the best story wins: the subjective side of business / Annette Simmons Viewpoint: Philip Kotler Marketing Managing 1:1 marketing / Drayton Bird Relating to the public / Robert S Leaf How to plan marketing / Malcolm McDonald Marketing: the importance of being first / Al Ries and Laura Ries New marketing / Seth Godin Genius of business / Peter Fisk Creating powerful brands / Paul Stobart On writing as an essential business skill / John Simmons On value and values: how a blended values strategy drives sustainable performance / Douglas K Smith How HR adds value / David Ulrich and Wayne Brockbank Managing the customer / Merlin Stone Viewpoint: Patty Seybold Viewpoint: B Joseph Pine II Delivering and delighting-a new spirit at work / Richard C Whiteley Marketing in the internet age / Regis McKenna Viewpoint: Charles Handy Strategy And Competition Strategy in turbulent times / Costas Markides How to get lucky / Donald N Sull Second coming of service / Karl Albrecht Organic growth versus acquisition / Peter Bebb Why mergers fail and how to prevent it / Susan Cartwright Infusing a company with cutting-edge strategy / Oren Harari Only sustainable edge / John Hagel, III and John Seely Brown Maximizing a new strategic alliance / Peter Killing Viewpoint: Jean-Claude Larreche Outsourcing / Ronan McIvor Power of identity / Wally Olins Switching strategies / Louis Patler Power struggling and power sharing / Jonas Ridderstrale Globalization and regional business strategy / Alan M Rugman New frontiers in old-economy industries / Adrian J Slywotzky and David J Morrison Corporate-level strategy / David R Sadtler Toward a total global strategy / George Yip Strategic agility / John Wells Finance Human value of the enterprise / Andrew Mayo Human capital / Edward E Gordon Return on talent / Subir Chowdhury Competing on costs / Dinna Louise C Dayao Viewpoint: Stan Davis Budgeting / Jeremy Hope, Robin Fraser, Peter Bunce, and Franz Roosli Creating value through people / David H Maister Viewpoint: Robert Hormats Allocating corporate capital fairly / John L Mariotti Intrapreneurial warriors versus traditional managers / Gifford Pinchot Managing 21st century financials / Terry Carroll Avoiding the mistakes of the past: lessons from the startup world / James E Shrager Why EVA is the best measurement tool for creating shareholder value / Erik Stern Viewpoint: Peter L Bernstein Managing by the open book / John Case Viewpoint: John Seely Brown Viewpoint: Paul Saffo

IT/Information Management Enterprise information systems / Thomas H Davenport Developing an internet-era mindset throughout the organization / John Nirenberg Integrating real and virtual strategies / David Stauffer Business web / Don Tapscot Viewpoint: Jeffrey F Rayport Making B2B your own operational standard / Michael Cunningham Marketspaces / Jeffrey F Rayport Creating a company web site that delivers real value / Gerry McGovern Blogs and business: what you must know / Andy Wibbels Viewpoint: Howard Rheingold Intellectual capital / Thomas A Stewart Systems Project management / Robert Buttrick Virtual collaboration / Stewart Clegg, Antoine Hermens, and Salvador Porras Managing by individual objectives / Richard S Handscombe True total quality / Masaaki Imai Good, the fad, and the ugly / Lucy Kellaway Designing corporate systems for success / Leslie L Kossoff Facilities management / Keith Alexander Working from outside in / Bill Jensen Lean manufacturing / Daniel T Jones Getting all your people committed to change and transformation / John Smythe Managing the challenge of e-service / Chris Voss Structure Critical factors that build or break teams / Meredith Belbin Composed organization / Robert Fritz Retaining employees / Sharon Jordan-Evans and Beverly Kaye Keeping control in nonhierarchical organizations / Karin Klenke Managing in a 24/7 organization / Thomas M Koulopoulos Self-managed teams: how they succeed or fail / Andrew Leigh and Michael Maynard Workers without borders: creating bonds when workers have no loyalty / Perry Pascarella Converting anonymity into participation in a membership organization / Jane Galloway Seiling Overcoming the difficulties of managing a virtual organization / Jim Underwood Viewpoint: Francis Fukuyama Viewpoint: W Brian Arthur Reorganizing the company without destroying it / Colin Price Viewpoint: Warren Bennis Leadership Emotional intelligence and leadership / Rick Lash Viewpoint: Tom Brown Who's guiding our corporate destiny? / Don Blohowiak Deciding key operational questions / Mark Brown Viewpoint: Richard Boyatzis, Annie McKee, and David Smith One thing you need to know / Marcus Buckingham Leadership / Peter de la Billiere Viewpoint: Manfred Kets de Vries Meaningful leadership / Kjell Nordstrom Leading in interesting times / Chris Turner Learning the art and practice of adaptive leadership through case-in-point / Sharon Daloz Parks Walking on the leading edge without falling off the cliff / Judith A Neal Business ethics / Sue Newell Corporate Social Responsibility And Governance Viewpoints: Derrick Bell New role models for enlightened leadership / Charles R Day, Jr Viewpoint: Jim Collins Transcending the glass ceiling / Katherine Hammer Viewpoint: Henry Mintzberg Governing the corporation / Hugh Parker Boardroom roles / Adrian Cadbury Renewal And Growth Environmental management / John Elkington X-engineering success / James Champy Change management / Klaus Doppler Creating strategic excellence / Mike Freedman Creating an entrepreneurial mindset / Rita Gunther McGrath and Ian C MacMillan Viewpoint: Michael E Gerber Viewpoint: Michael Hammer Turnaround strategies / Sir John Harvey-Jones Viewpoint: Paul Ormerod Value innovation / W Chan Kim and Renee Mauborgne Core versus context: managing resources in a downturn / Geoffrey A Moore Snapping managerial inertia / Jeffrey Pfeffer and Robert I Sutton Environment of the future / Bob Tyrrell Future of money / Bernard Lietaer Competitor analysis: from data to insight / Liam Fahey Now! the role of urgency in creating positive change / John Reh Supply chain / Peter Day Scenario planning / Gill Ringland End of growth: why does it always end? What can you do about it? / Robert M Tomasko Viewpoint: Mihaly Csikszentmihalyi Creating corporate creativity / Edward de Bono Viewpoint: Stewart Brand Viewpoint: Margaret Wheatley Managing new-product portfolios / Robert G Cooper and Scott J Edgett Managing dynamic change / Robert Heller Trend innovation management / Matthias Horx Viewpoint: Eamonn Kelly Viewpoint: Clayton M Christensen Productivity Building great internal partnerships / Chip R Bell Raising the bar: setting effective targets / Matthew Budman New yardsticks for performance and productivity in an e-world / Peter S Cohan Using management consultants effectively / Steve Markwell Making loyalty work / John Frazer-Robinson Corporate social responsibility: are you giving back or just giving away? / Jim "Gus" Gustafson Corporate social responsibility: leadership approach / Giles Gibbons CSR: more than PR, pursuing competitive advantage in the long run / John Surdyk From crisis management to crisis leadership /Ian I Mitroff Benchmarking / Paul Spenley Matching pay to achievement / Peter Brown Improving corporate profitability through accountability / Marc J Epstein and Priscilla S Wisner Organizational learning and performance / Jerry W Gilley and Ann Gilley Balanced scorecard / Robert S Kaplan and David P Norton Setting objectives for a business / Allan A Kennedy Viewpoint: Paul Hawken Profiting from prices / Michael de Kare-Silver Viewpoint: Jim Kouzes Personal Effectiveness Emotional intelligence / Cary Cherniss and Daniel Goleman Preventing your work problems from causing you stress / David Allen Avoiding your worst career nightmare / Martha I Finney Urbane renewal: trusting your own wisdom-a competitive (and satisfying) advantage / Cliff Hakim Brainstorming / Jules Goddard Viewpoint: William Bridges Taking charge of your career / Andrew Lambert Mentoring / Max Landsberg Coaching / Max Landsberg How NLP can contribute to best management practice / Joseph O'Connor Driving fear from the workplace / Dick Richards Managing internal politics / Kathleen Kelley Reardon Response ability-how managers stay up when times are down / Paul Stolz Choosing the best training curriculum for you / Daniel R Tobin Developing exceptional problem-solving skills / Christopher Hoenig

Management Checklists Coaching for better performance Mentoring in practice Conducting a performance appraisal Counseling your colleagues Developing passive people Empowerment Emotional intelligence (EI) Handling conflict situations Introducing flexible working into your organization Leading from the middle Managing staff turnover and retention Managing the plateaued performer Motivating your staff in a time of change Planning overseas assignments Steps in a successful team building Undertaking a disciplinary interview Using 360-degree feedback Using your staff to mutual advantage Psychological contract Job cuts-breaking the news Arranging for unemployment and health insurance after a job loss Training needs analysis Evaluating training Planning a workshop Planning career assessment and development centers Planning the recruitment process Preparing and using job descriptions Drawing up a contract of employment Implementing job evaluation Implementing performance-related pay (PRP) Introducing and equal opportunities policy Implementing a diversity management program Attracting and retaining people reentering the workplace Setting up a suggestion box Undertaking an employee attitude survey Setting up childcare policies Setting up a grievance procedure Setting a disciplinary procedure Codes of ethics Developing a manufacturing strategy Developing a strategy for world-class business Getting close to the customer Moving the virtual organization forward Performing a SWOT analysis Planning a conference Preparing a marketing plan Producing a corporate mission Public relations planning Establishing a customer service program Setting objectives Strategic partnering Strategic planning Writing a business plan Program for benchmarking Deciding whether to outsource Disaster planning Effective purchasing Establishing a performance measurement system Occupational health and safety: managing the process Workplace health: undertaking a risk assessment Implementing a service level agreement Implementing an effective change program Implementing business process reengineering Implementing kaizen Total quality: Getting TQM to work Total quality: Mapping a TQM strategy Implementing the balanced scorcecard Managing projects Preparing for business aboard Setting up an energy management program Inventory control Taking action on the environment Using management consulting services effectively Conducting an information audit Cash flow for the small business Brainstorming Designing questionnaires Effective business writing Effective communications: communicating with groups Implementing statistical process control (SPC) Internal audit Open systems thinking Planning the replacement of software systems Six sigma Shareholder value analysis (SVA) Actionlists Implementing an e-commerce strategy Delivering quality online customer service and support Developing a personalization strategy for a web site

Managing payments online Designing a web site effectively Creating a basic web site Building a web site team Adding multimedia to a web site Managing a web site Maintaining a web site Coping with computer viruses Making your web site secure Outsourcing your web site Hosting or selecting a hosting company Understanding the key principles of content management Making sure content is professionally created, edited, and published Developing appropriate metadata and classification for a web site Making a web site easy to navigate Implementing an effective search process for a web site Using the internet to create content collaboratively Setting up newsletter and web site subscription processes Writing well for the web Understanding the key principles of internet marketing Collecting consumer data on the internet Delivering the benefits of affiliate marketing on the web Getting the best from loyalty programs on the web Applying a viral marketing approach on the internet Building loyalty through online communities Promoting your web site effectively Using e-mail marketing effectively Getting the best from e-marketplaces Making the most of an intranet Establishing an enterprise portal Setting up an extranet Adding value through e-alliances Implementing effective e-learning within the organization Using videoconferencing effectively Exploring peer-to-peer (P2P) commerce Understanding legal issues in e-commerce Improving communication with resellers Getting better results from your agency Integrating advertising with other campaigns Planning an advertising campaign Preparing an advertising brief Measuring advertising performance Selecting and working with an advertising agency Setting advertising objectives Building one-to-one relationships Building partnership with business customers Communicating customer service Handling customer problems Handling customer inquiries Increasing customer lifetime value Implementing a customer relationship management strategy Running a customer loyalty program Setting up a customer interaction center Building a mailing list Creating impressive direct mail material Improving the response to direct mail Planning a cost-effective direct marketing campaign Planning a customer event Running a networked conference Running a sales force incentive campaign Designing a response mechanism Generating more leads Converting leads into sales Conducting market research Profiling your competitors Involving customers in product or service development Making better use of customer data Profiling decision makers Branding a business product Raising awareness of your brand Creating product literature Extending a product with service Introducing a new product to market Planning a corporate public relations campaign Producing a corporate brochure Producing press material Running a product public relations campaign Planning promotions Running a price campaign Running sales meetings Supporting campaigns with telemarketing Dealing with press inquires Managing retailer marketing programs Offering customers self-service Managing your image: make an impact Developing presence Managing perceptions Understanding your values Building your self-confidence Getting your message across Communicating assertively in the workplace Preparing presentations Delivering presentations Presentations: surviving worst-case scenarios Overcoming nerves Boosting your message with your body language Structuring and writing good reports Writing great e-mails Managing your inbox Dealing with difficult e-mail situations Integrating e-mail with other forms of communication Negotiating with confidence Coping in difficult negotiations Negotiating with people from other cultures Coping with stress Managing your time Maintaining a health work-life balance Delegating without guilt Coping with information overload Managing meetings effectively Solving problems Making sound decisions Choosing the right first job Finding your calling and living your passion: the dream job Creating a career plan Entering and entirely new field Making the decision to take a risky career move Research the job market Networking and marketing yourself Building an awesome contact list Getting the most from your professional career consultant Finding and working with search organizations Identifying your marketable skills Revitalizing your resume - Writing a great cover letter Preparing for different types of interviews Making an impact in interviews Answering tricky interview questions Handling inappropriate questions in an interview Understanding psychometric test: a survivor's guide Getting paid what you're worth: how to assess your value in the marketplace Negotiating your salary and benefits Moving sideways: benefiting from a lateral move Staying marketable: identifying your transferable skills Making yourself promotable Getting the raise you deserve Coping with job burnout Considering taking a career break Managing dual career dilemmas Surviving job loss Returning to work after a career break Leaving with style: exiting with dignity Handling resignations-the employer's perspective Reinventing yourself Freelancing: setting up as a free agent Establishing and maintaining your home office Getting used to working from home Working as part of a virtual team Handling office politics Coping with a nightmare boss Dealing with bullying or harassment Turning around a poor hiring decision Transforming poor performance Addressing absenteeism Managing addictive behavior in the workplace Succeeding as a new manager Tapping into passion Developing your creativity Managing others' creativity Developing your people Managing a volunteer workforce Giving and receiving feedback well Downshifting: working less and enjoying it more Assessing your entrepreneurial profile: do you have what it takes? Deciding whether to start a business Profiling your target market Understanding business models Evaluating an existing business Financing a new business Preparing a successful business plan Franchising your business Buying into a franchise Understanding the basics of project management Working with a project sponsor and stakeholders Building a cross-functional team Planning, scheduling, and budgeting during a project Calculating annual percentage rate Calculating asset turnover Calculating bond yield Calculating book value Calculating contribution margin Calculating conversion price Calculating conversion ratio Calculating days sales outstanding Calculating debt-to-capital ratio Calculating creditor and debtor days Calculating debt-to-equity ratio Calculating efficiency and operating ratios Calculating payback period Calculating elasticity Calculating expected rate of return Calculating future value Calculating internal rate of return Calculating marginal cost Calculating net present value Calculating rate of return Calculating return on sales Management Library Action learning / Reg Revans Administrative behavior / Herbert Simon Age of discontinuity / Peter Drucker Age of unreason / Charles Handy All the right moves / Constantinos C Markides Art of Japanese management / Richard Pascale and Anthony Athos Art of war / Sun Tzu Barbarians at the gate / Bryan Burrough and John Helyar Behavioral theory of the firm / Richard Cyert and James March Blur / Stan Davis and Christopher Meyer Book of the five rings / Miyamoto Musashi Borderless world / Kenichi Ohmae Built to last / James Collins and Jerry Porras Business and its beliefs / Thomas Watson, Jr Capital / Karl Marx Change masters / Rosabeth Moss Kanter Changing culture of a factory / Elliot Jaques Competing for the future / Gary Hamel and C K Prahalad Competitive advantage of nations / Michael Porter Competitive strategy / Michael Porter Co-opetition / Barry J Nalebuff and Adam M Brandenburger Corporate Strategy / Igor Ansoff Corporate-level strategy / Michael Goold, Marcus Alexander, and Andrew Campbell Dynamic administration / Mary Parker Follett Emotional intelligence / Daniel Goleman Fifth discipline / Peter Senge Functions of the executive / Chester Barnard General and industrial management / Henri Fayol General theory of employment / John Maynard Keynes Getting things done / David Allen Getting to yes / Roger Fisher and William Ury How to win friends and influences people / Dale Carnegie HP way / David Packard Human problems of an industrial civilization / Elton Mayo Human side of enterprise / Douglas McGregor

Calculating return on assets Calculating return on investment Calculating return on shareholders' equity Calculating the alpha and beta values of a security Calculating the future value of an annuity Calculating working capital productivity Calculating economic value added Calculating risk-adjusted rate of return Calculating exchange rate risk Calculating total return Calculating price/earnings ratio Calculating the current price of a bond Calculating accounts receivable turnover Calculating asset utilization Calculating a capital asses pricing model Calculating current ratio Calculating the reserve ratio Calculating capitalization ratios Calculating acid-test ration Calculating convertible preferred stock Creating a balance sheet Creating a profit and loss account (P&L) Creating a cash flow statement Reading a balance sheet Reading a profit and loss account Reading a cash flow statement Defining assets Calculating cost of goods sold (COGS) Calculating working capital Calculating goodwill and patents Calculating yield Reading an annual report Calculating depreciation Calculating enterprise value Calculating amortization Calculating activity based costing Calculating price/sales ratio Distinguishing between a capital and an operating lease Calculating borrowing costs and capitalization Reading the financial pages Calculating EBITDA Calculating payout ration Calculating interest coverage Calculating earnings per share Performing a SWOT analysis Planning a conference Preparing a marketing plan Producing a corporate mission Public relations planning Establishing a customer service program Setting objectives Strategic partnering Strategic planning Writing a business plan Program for benchmarking Deciding whether to outsource Disaster planning Effective purchasing Establishing a performance measurement system Occupational health and safety: managing the process Workplace health: undertaking a risk assessment Implementing a service level agreement Implementing an effective change program Implementing business process reengineering Implementing kaizen Total quality: Getting TQM to work Total quality: Mapping a TQM strategy Implementing the balanced scorcecard Managing projects Preparing for business aboard Setting up an energy management program Inventory control Taking action on the environment Using management consulting services effectively Conducting an information audit Cash flow for the small business Brainstorming Designing questionnaires Effective business writing Effective communications: communicating with groups Implementing statistical process control (SPC) Internal audit Open systems thinking Planning the replacement of software systems Six sigma Shareholder value analysis (SVA) Actionlists Implementing an e-commerce strategy Delivering quality online customer service and support Developing a personalization strategy for a web site Managing payments online Designing a web site effectively Creating a basic web site Building a web site team

Innovator's dilemma / Clayton M Christensen

In search of excellence / Tom Peters and Robert Waterman

Innovation in marketing / Theodore Levitt

Intellectual capital / Thomas Stewart

Jack: straight from the gut / Jack Welch

Knowledge-creating company / Ikujiro Nonaka and Hirotaka Takeuchi

Leaders: strategies for taking charge / Warren Bennis and Burt Nanus

Leadership / James MacGregor Burns

Leadership / Rudolph Giuliani

Leading change / John P Kotter

Liar's poker / Michael Lewis

Living company: habits for survival in a turbulent business environment / Arie de Geus

Machine that changed the world / James P Womack, Daniel Jones, and Daniel Roos

Made in Japan / Akio Morita

Management teams: why they succeed or fail / R Meredith Belbin

Managerial grid / Robert Blake and Jane Mouton

Managing / Harold Geneen

Managing across borders / Christopher Bartlett and Sumantra Ghoshal

Managing on the edge / Richard Pascale

Managing transitions / William Bridges

Marketing management / Philip Kotler

Megatrends / John Naisbitt

Mind of the strategist / Kenichi Ohmae

Moments of truth / Jan Carlzon

Motivation and personality / Abraham Maslow

Motivation to work / Frederick Herzberg, Bernard Mausner, and Barbara Bloch Synderman

My life and work / Henry Ford

My years with General Motors / Alfred P Sloan

Natural capitalism / Paul Hawken, Amory B Lovins and Hunter Lovins

Nature of managerial work / Henry Mintzberb

New corporate cultures / Terrence Deal and Allan Kennedy

New patterns of management / Rensis Likert

No logo / Naomi Klein

Now, discover your strengths / Marcus Buckingham and Donald Clifton

On becoming a leader / Warren Bennis

On the economy of machinery and manufactures / Charles Babbage

One minute manager / Kenneth Blanchard and Spencer Johnson

One war / Karl von Clausewitz

Onward industry / James Mooney and Alan Reiley

Organization of man / William Whyte

Organizational culture and leadership / Edgar Schein

Organizational learning / Chris Argyris and Donald Schon

Out of the crisis / W Edwards Deming

Parkinson's law / C Northcote Parkinson

Peter principle / Laurence Peter

Planning for quality / Joseph Juran

Practice of management / Peter Drucker

Prince / Niccolo Machiavelli

Principles of political economy and taxation / John Stuart Mill

Principles of political economy / David Ricardo

Principles of scientific management / Frederick Winslow Taylor

Quest for prosperity / Konosuke Matsushita

Reengineering the corporation / James Champy

Relationship marketing / Regis McKenna

Riding the waves of culture / Fons Trompenaars and Charles Hampden-Turner

Rise and fall of strategic planning / Henry Mintzberg

Small is beautiful / E F Schumacher

Strategy safari / Henry Mintzberg, Bruce Ahlstrand, and Joseph Lampel

Strategy and structure / Alfred Chandler

Du systeme industriel / Henri de Saint-Simon

Tableu economique / Francios Quesnay

Theory of economic development / Joseph A Schumpeter

Theory of social and economic organization / Max Weber

Theory Z / William Ouchi

Third wave / Alvin Toffler

Tipping point / Malcolm Gladwell

Toyota production system / Taiichi Ohno

Up the organization / Robert Townsend

Wealth of nations / Adam Smith

What they don't teach you at Harvard Business school / Mark H McCormack

Will to manage / Marvin Bower

Business Thinkers

John Adair

Igor Ansoff

Chris Argyris

R Meredith Belbin

Warren Bennis

Kenneth Blanchard

Dale Carnegie

Alfred D Chandler, Jr

Stephen R Covey

Philip Crosby

W Edwards Deming

Peter Drucker

Henri Fayol

Mary Parker Follett

Henry Laurence Gantt

Ghoshal and Bartlett

Frank and Lillian Gilbreth

Daniel Goleman

Gary Hamel

Charles Handy

Frederick Herzberg

Geert Hofstede

Joseph M Juran

Rosabeth Moss Kanter

Kaplan and Norton

Theodore Levitt

Kurt Lewin

Niccolo Machiavelli

Abraham Maslow

Elton Mayo

Douglas McGregor

Henry Mintzberg

Ikujiro Nonaka

Kenichi Ohmae

Taiichi Ohno

Robert Owen

Richard Tanner Pascale

Tom Peters

Michael Porter

C K Prahalad

Reg Revans

Edgar Schein

Peter Senge

Adam Smith

Sun Tzu

Genichi Taguchi

Frederick Winslow Taylor

Alvin Toffler

Victor H Vroom

Max Weber

Management Giants

John Jacob Astor

Jeffrey Bezos

Warren Buffett

Andrew Carnegie

Stephen Case

Michael Dell

Walter Elias Disney

George Eastman

Thomas Alva Edison

Henry Ford

Bill Gates

Harold Geneen

King Camp Gillette

Andrew S Grove

William Randolph Hearst

Milton Snavely Hershey

Soichiro Honda

Howard Robard Hugh, Jr

Lee Iacocca

Steve Jobs

Ingvar Kamprad

Herb Kelleher

Ray Kroc

Estee Lauder

Henry Robinson Luce

Konosuke Matsushita

Louis B Mayer

Cyrus Hall McCormick

Akio Morita

JP Morgan

Rupert Murdoch

David Ogilvy

David Packard

John H Patterson

Arthur Rock

John D Rockefeller

Anita Roddick

Julius Rosenwald

David Sarnoff

Alfred P Sloan, Jr

Martha Stewart

Eiji Toyoda

Robert Edward Turner III

Theordore Newton Vail

Cornelius Vanderbilt

Samuel Waltson

Thomas J Watson, Sr

Jack Welch

Oprah Winfrey

Robert Winship Woodruff

Frank Winfield Woolworth

Dictionary

Business Information Resources

Accounting

Acquisitions, takeovers, and mergers

Advertising

Analytical techniques and statistics

Auditing and management audit

Bankruptcy and business failure

Benchmarking

Budgeting

Business appraisal and performance measurement

Business ethics and codes of practice

Business plans and planning

Business process reengineering

Change management

Coaching, counseling, and mentoring

Competences

Competition

Computers, information technology, and e-commerce

Conditions of employment

Conferences and exhibitions

Consulting services/management consultants

Contingency, crisis, disaster management

Contracts, and contracting

Corporate culture

Corporate strategy

Creating a resume

Customer relations/ customer service

Decision making and problem solving

Direct marketing

Diversity

Education management

Employee benefits/compensation

Employee participation in management

Employee relations

Employment law

Entrepreneurs

Environmental management

Equal opportunities

Exporting

Facilities management

Finding out what you are worth: remuneration/salaries

Flexible working/teleworking/homeworking

Forecasting and scenario planning

Franchising

Online business newspapers (general business information)

Online financial information (general business information)

Online human resources sources (general business information)

Online sources for marketing (general business information)

Health and safety

Health services management

Importing

Information management

Innovation and creativity

Intellectual property

Interfirm cooperation, strategic alliances, joint ventures

Internal communication

International management, cross cultural management

Interpersonal communication/relations

ISO 9000

Japanese management techniques

Job hunting

Knowledge management

Leadership

Learning organization

Logistics and distribution

Maintenance

Management buyouts

Management development

Management education: executive training

Management education: MBAs

Management styles

Management theorists

Manufacturing systems

Market research and competitor intelligence

Marketing management

Meetings

Mission statements

Motivation

Negotiation

New product development

Nonprofit organizations

Organization and organization structure

Outsourcing

Packaging

Performance appraisal

Personnel management and HR management

Physical working conditions/ergonomics

Planning for retirement

Planning your career

Presentation/speaking

Pricing

Process control and statistical process control

Product and brand management

Project management

Psychological tests

Public relations

Public sector management

Purchasing and supply chain management

Quality and total quality management

Recruitment and selection

Relocation

Remuneration

Research and development (R&D) management

Risk management

Selling and salesmanship

Small and growing businesses

Social responsibility of management

Stress and stress management

Taxation

Teams and team building

Top twenty business magazines

Top twenty business publishers

Training and development

Training methods

Venture capital

Working abroad

Index

Credits.