Crisis leadership: planning for the unthinkable

The failure of conventional thinking

The failure of conventional organizations

The failure of conventional responses

The rise of abnormal accidents: a brief history of crises

The different languages of managers and executives: the personalities of individuals

The personalities of organizations

Crisis leadership and the Myers-Briggs

The role of conflict in crisis leadership

An expanded view of signal detection

Thinking the absurd

The vital importance of spirituality in crisis leadership.