The interpersonal dynamics of emotion: toward an integrative theory of emotions as social information

1. Emotion: an interpersonal perspective

pt. I. Emotions as Social Information (EASI) Theory. 2. Emotions as social information ; 3. Mechanisms involved in the social effects of emotions ; 4. Contingencies of the social effects of emotions

pt. II. Social effects of emotions: the empirical record. 5. Social effects of emotions in close relationships ; 6. Social effects of emotions in groups ; 7. Social effects of emotions in conflict and negotiation ; 8. Social effects of emotions on consumer behavior and customer service ; 9. Social effects of emotions in leadership

pt. III. Conclusions, implications, and new directions. 10. Critical evaluation, theoretical integration, and implications ; 11. Caveats and future directions.