Contents: Preface 1. Marketing strategy: the guiding premises 2. Marketing strategy: looking back to see ahead 3. Achieving customer value leadership 4. Sustaining customer value leadership 5. Innovating new value for customers: the full-spectrum approach 6. Innovating the business model 7. Strategy formulation starts from the outside in 8. Enabling outside-in strategy making 9. Preparing marketing for greater turbulence References Index.